Refund policy

We have a 14-day return policy, which means you can request a return within 14 days of receiving your item.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase. To start a return, you can contact us at rewijaan@gmail.com. Please note that returns must be sent to the following address: [1488-1802 Bertram ST Kelowna BC CANADA V1YM06]. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us at rewijaan@gmail.com with any return-related questions.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong product, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
Certain types of items cannot be returned; these include perishable goods (such as food, flowers, or plants), custom-made items (such as special orders or personalized products), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns regarding your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

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Exchanges
The fastest way to get the item you want is to return the item you have and place a separate order for the new item once the return has been accepted.

European Union 14-day cooling-off period
Notwithstanding the above, if the product is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your product must be in the same condition as you received it—unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Return Process
Once we receive and inspect the returned product, we will notify you regarding the status of your return. If approved, the refund will be automatically processed via your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund and reflect it in your account.
If more than 15 business days have passed since your return was approved, please contact us at rewijaan@gmail.com.